At Nine1 Motors, we strive to provide our customers with high-quality products. If for any reason you are not completely satisfied with your purchase, we offer a flexible return policy to ensure your satisfaction.
- Eligibility To be eligible for a return, please ensure that:
a. The item(s) being returned are in their original condition, unused, and in the same packaging as received.
b. The return is initiated within [number] days from the date of delivery.
c. The item(s) being returned are not categorized as non-returnable or final sale items (e.g., personalized items, clearance or discounted items).
- Returns Process To initiate a return, please follow these steps:
a. Contact our customer service team at info@nine1motors.com to inform them about your intent to return the item(s). Please provide your order details and reason for the return.
b. Our customer service team will provide you with instructions on how to proceed with the return, including the return address and any necessary shipping labels.
c. Package the item(s) securely in the original packaging or a suitable alternative to prevent damage during transit.
d. Ship the item(s) back to us using a reliable and trackable shipping method. Please note that the cost of return shipping will be your responsibility unless the return is due to a defect or an error on our part.
- Refunds Once we receive and inspect the returned item(s), we will process your refund. The refund will be issued in the original form of payment used during the purchase. Please note:
a. Refunds will typically be processed within 14 business days from the date of receiving the returned item(s).
b. Original shipping charges, if applicable, are non-refundable unless the return is due to a defect or an error on our part.
c. If the refund is delayed or not received, please contact our customer service team for assistance.
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Exchanges We currently do not offer direct exchanges. If you would like to exchange an item for a different size, color, or variant, please initiate a return following the steps outlined above and place a new order for the desired item.
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Damaged or Defective Items In the event that you receive a damaged or defective item, please contact our customer service team immediately upon receipt. We will provide instructions on how to return the item(s) and arrange for a replacement or refund, including any associated shipping costs.
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Non-Returnable Items Certain items are non-returnable and non-refundable unless they are defective or damaged during shipping. These may include personalized items, clearance or discounted items, and items marked as final sale. Please check the product description or contact our customer service team for clarification before making a purchase.
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Contact Us If you have any questions or concerns about our Return Policy, or if you would like to initiate a return, please contact our customer service team:
Email: info@nine1motors.com
We value your satisfaction and will do our best to assist you with your return or exchange request.